Coaching

 

Our fast-paced culture demands results in a split second.  Because traditional leadership training is not always the answer, Performance Concepts Inc. provides new supervisor, front-line, middle manager, and Executive Coaching to increase effectiveness and efficiency without jeopardizing productivity.  One-on-one coaching is cost-effective and has proved to be a successful, results-oriented alternative to conventional training

 

Brenda Descamps is a Board Certified Executive Coach with over 1,000 hours of coaching experience.  She has a track record of excellence with clients who work with her in person or by phone.

 

 

Brenda was new to our company and I was skeptical. We had a leadership development manager once before who didn’t really do much and I wasn’t really sure what to expect. She sat in on a Quarterly meeting where my peers and I all presented our team’s performance and took notes the entire time. As a natural skeptic, I was expecting a full report on everything I had done wrong. I couldn’t have been more wrong. Brenda approached me the next day with nothing but positive feedback and encouraged me and a team of 2 others to take a stretch assignment facilitating a portion of our new hire training that is designed to inspire new employees. I was flattered. Then I was overwhelmed. It was a HUGE responsibility and I wasn’t sure I could live up the expectation. Brenda coached the three of us through each piece until we were confident. For me, and my team mates, it was a turning point in our role that became a pivotal moment in our careers. She inspired us to believe in ourselves, because she believed in us.

Jacci Carey, Manager Lodging Content, Global Supply Operations -- Expedia, Inc.

 

 

While working with Brenda Descamps, her job responsibilities included analyzing performance and behavioral trends of leaders in our department in order to recommend the appropriate level of training, development, or coaching necessary to drive success.   I have been in call center leadership roles for over 25 years and have never had the opportunity to work with someone with Brenda’s credentials, intuition, and passion to create great leaders.   When she came to our organization she quickly identified areas where she could make the greatest impact in the shortest amount of time.  She worked closely with me to develop a plan to systematically tackle tough leadership issues, identify the appropriate leaders necessary to drive success, and build strategic plans for individual development.  She understands the business at the ground level but remains extremely objective and unbiased in assessing situations.  She also understands the need to meet each leader on an individual level instead of comparing and contrasting against others.  As a result, my leadership team has developed into the most effective cohesive team that I have ever had the pleasure of working with.  Each brings his/her own strengths for the good of the team and understands opportunities that need development.--  Mark Conrad, Director, Tampa General Hospital

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